Frequently Asked Questions

While this model is subject to change in the future, the fundamental approach to reserving / booking a lake house property on 5RK Ranch Lakeside is as follows:

• 50% Cost of Reservation Due at Time of Booking
• 50% Cost of Reservation Due 30 Days Ahead of Arrival Date
• Any Additional / Incremental Service Fee's Incurred Due on Check-Out Date

While this policy is subject to change in the future, the current 5RK Ranch Lakeside cancellation policy is as follows:

• Guest cancellations made more than 60 days before the reservation arrival date will receive full-refund of reservation costs paid
• Guest cancellations made between 60 days and 30 days before the reservation arrival date will receive a 50% refund of reservation costs paid
• Guest cancellations made less than 30 days before the reservation arrival date will not be entitled to a refund of any reservation costs paid

YES. 5RK Ranch Lakeside offers Guests an optional Accidental Damage Protection (Highly Recommended). Accidents happen, but can also be very expensive. To provide our Guests with a worry-free stay, guests are strongly encouraged to opt for the Accidental Damage Protection (ADP) Waiver available at the time of booking.

This option is offered in place of a significantly larger security deposit. The ADP Waiver is a low cost, non-refundable, per-stay fee that helps cover unexpected, accidental mishaps.

YES!! 5RK Ranch Lakeside welcomes and can accommodate multi-week, monthly, & season-long rental needs! And the longer the stay, the greater the discounts. Reach out to the 5RK Ranch Lakeside Concierge Team and let's discuss how we can help.

Maximum Total Occupancy per each Lake House: 12 Guests Standard, Flex-up to 16 Guests (subject to Host approval for additional per Guest fee)

Host may consider approving requests for additional members of the Guest group up to a total of 16 Guests per each Lake House unit provided additional Guests age 0-17.

Maximum # of Adults (age 18 or older) per Guest House: 12 Adults

Additional Occupancy Fee: Guest will be responsible for an additional "Guest fee" for each occupant above the core occupancy level of 12 total Guests.

5RK Ranch Lakeside has plenty of room for vehicle parking – for Guests ONLY! Please provide guidance to the 5RK Ranch Lakeside team prior to your arrival as to any parking needs you may have – such as how many vehicles and/or boat/snowmobile/other ATV trailers.

• Park only in designated areas
• No driving or parking on grass or landscaping
• Boat trailers, ATVs, or snowmobiles must be approved
• Guests are responsible for towing or vehicle recovery costs if applicable
• Camping of any kind is not allowed at any time

YES. While parents and guardians of infants and small children between the ages of 0-4 should make sure to bring "all the resources that they need" to support the unique needs of those between age 0-4, Guests will find within each lake house property at 5RK Ranch Lakeside a bath tub as well as basic pack and play to help support Guest needs. For additional questions and accommodations of interest, please reach out directly to the 5RK Ranch Lakeside team.

Guests bringing their own boat will find plenty of space along our private boat docks to secure boats up to 25 ft in length. 5RK Ranch Lakeside boat docks include secure dock cleats, fixed anti-scratch bumpers, and solar powered dock lights.

For Guests needing to rent a pontoon boat (or other) for their stay, ask 5RK Ranch Lakeside for assistance! We have established a concierge-level partnership with a premiere boat rental company in Hayward WI that will deliver and pick-up our Guests' rental boats to our lake house property. Guests staying for a week (7 nights) or longer may qualify for a special 5RK Ranch Lakeside discount.

IF YOU NEED A BOAT RENTAL FOR YOUR STAY - DO NOT WAIT to reserve! Many Guests reserve their boats and lake houses 9-12 months in advance.

YES. There is a significant waterway thoroughfare between Big Round and Little Round lakes - which together form the entirety of "Round Lake" in Hayward Wisconsin. This waterway runs under a bridge on County Road B that runs directly between the 2 bodies of water. Family and Guests of 5RK Ranch Lakeside have personally used this thoroughfare for the last 100 years.

5RK Ranch Lakeside provides some basic on-property equipment with each individual Guest lake house (no cost) such as a canoe or kayak, a stand up paddle board, as well as a sturdy free-standing rack for storage of these items — all secured by lock and anti-theft cable. These items will be kept in close proximity to the private dock accompanying the individual Guest lake house property.

While there is not an on-property workout facility at 5RK Ranch Lakeside, as a valued guest we are happy to extend to you member access during your stay to The Monarch Gym, a premier full-service gym / health and wellness community located in Downtown Hayward WI. This is a brand new, state of the art fitness and wellness facility (including indoor pickleball court and more) with a health food grocery & kitchen. The Monarch Gym is only 10 minutes from 5RK Ranch Lakeside estate.

Hayward WI is home to many great golf options for all skill levels. 5RK Ranch Lakeside has memberships at two (2) premier full-service 18-hole championship golf courses in the area: Hayward Golf Course (15 min away) and Big Fish Golf Club (5 min away). Guest's of 5RK Ranch Lakeside may qualify for special discounts.

PLEASE NOTE: During May - September Peak Season Tee Times are in high demand and book up fast! Advanced planning recommended.

5RK Ranch Lakeside is all about helping you to curate "your" perfect lakeside experience for the season. IF we can be of assistance as you plan your perfect experience - please do not hesitate to contact the 5RK Ranch Lakeside Concierge team.

Need assistance with reserving boats, mountain bikes, wave runners, kayaks, cross-country ski's, or other items? Want to know where to go for the best Friday Fish Fry or Saturday night prime rib dinner? We can help!

While the owners and purveyors of 5RK Ranch Lakeside LOVE animals and pets of all shapes and sizes, we regret that currently we cannot accommodate pets of any kind.

Service Animal Considerations: Host will consider service animal requests (max of 1 per property). Guest will be requested to provide appropriate documentation and an accompanying picture of the specific Service Animal for consideration prior to booking. If approved, an additional pet cleaning fee will be assessed.

The 5RK Ranch Lakeside estate is a smoke-free environment. At no time may any Guest use any smoking, vaping, OR smokeless tobacco products indoors within any of the lake house properties. Smoking, vaping, and use of smokeless tobacco products is only permitted outdoors. Proper disposal of cigarette butts and by-products is required and is the sole responsibility of the Guest. Use of illegal substances are strictly prohibited at all times.

• Fires are only allowed in designated fire pits on 5RK Ranch Lakeside property
• NO FIREWORKS or SKY LANTERNS OF ANY KIND AT ANY TIME
• BBQ GAS Grills are provided to Guests for their use during their stay (1 for each Lake house)

The 5RK Ranch Lakeside team will always be readily accessible in your preferred contact channel: call, SMS text, email, or booking platform.

Upon booking your stay, the primary point of contact in your group will be sent multiple pre-arrival communications through the channel used to originally book the reservation. Pre-arrival communications will include a cloud-based link to access the 5RK Ranch Lakeside GuestApp which is in essence a "Digital Guidebook". This GuestApp is a repository of important information, guidance, and recommendations specific to your reservation.